Managing Yourself

10 Ways to Handle a Client Complaint

10 Ways to Handle a Client Complaint

Most professionals take pride in the work they do. Handling complaints is often challenging and upsetting. It is  natural to...

Keeping Employees Happy at Work

Keeping Employees Happy at Work

  The Internet was abuzz after the Steven Slater incident on the Jet Blue Flight on August 9th 2010. If you...

Ten Ways to Build Client Trust

Ten Ways to Build Client Trust

  It is hard to be happy at work if you are always fielding client complaints.  Clients work with professionals...

60 Hour Work Week — Can You Survive it?

60 Hour Work Week — Can You Survive it?

In the 80s while I was an account executive for AT&T most people in my organization worked normal (for then)...

What Makes You Happy?

What Makes You Happy?

How are you doing with your HQ — Happiness Quotient? Do you know what really makes you happy? “Happiness seems...