10 Ways to Handle a Client Complaint
Most professionals take pride in the work they do. Handling complaints is often challenging and upsetting. It is natural to...
Grandson in band concert
This month I was fortunate enough to spend a day in New Jersey with my children and grandchildren celebrating several...
Keeping Employees Happy at Work
The Internet was abuzz after the Steven Slater incident on the Jet Blue Flight on August 9th 2010. If you...
Ten Ways to Build Client Trust
It is hard to be happy at work if you are always fielding client complaints. Clients work with professionals...
60 Hour Work Week — Can You Survive it?
In the 80s while I was an account executive for AT&T most people in my organization worked normal (for then)...