Detecting or Inventing Your Mission
“Everyone has his own specific vocation in life. Therein he cannot be replaced, nor can his life be repeated. Thus...
10 Ways to Handle a Client Complaint
Most professionals take pride in the work they do. Handling complaints is often challenging and upsetting. It is natural to...
Keeping Employees Happy at Work
The Internet was abuzz after the Steven Slater incident on the Jet Blue Flight on August 9th 2010. If you...
Ten Ways to Build Client Trust
It is hard to be happy at work if you are always fielding client complaints. Clients work with professionals...
60 Hour Work Week — Can You Survive it?
In the 80s while I was an account executive for AT&T most people in my organization worked normal (for then)...