Leadership

Manage Yourself- Ten Tips to Become More Assertive

Manage Yourself- Ten Tips to Become More Assertive

 To be happy at work you need to be assertive- not aggressive or passive. Self-Assertiveness is something I have struggled...

Six Characteristics of Leadership

Six Characteristics of Leadership

In 2005 a friend invited me to hear Rudolph Giuliani, the former mayor of New York City, speak at a...

Vision for Career and Life – 10 Powerful Questions

Vision for Career and Life – 10 Powerful Questions

Having a clear vision of where you are headed is really important. If you have no vision then any direction...

10 Ways to Handle a Client Complaint

10 Ways to Handle a Client Complaint

Most professionals take pride in the work they do. Handling complaints is often challenging and upsetting. It is  natural to...

Keeping Employees Happy at Work

Keeping Employees Happy at Work

  The Internet was abuzz after the Steven Slater incident on the Jet Blue Flight on August 9th 2010. If you...